FAQ
How can I place an individual order?
1.The price of rugs depends on the pattern and size, as well as the shape (round, square, rectangle or cut to shape)
2. Please send a picture
3. Describe the size you want
4. Then we project the sample and check the proportions
after which we can write a price.
( at the carpet and at the table )
How is the payment for custom orders?
Payment is made by asking for a 50% deposit before we start the carpet and we will send you pictures and videos when it is finished.
The remaining 50% must then be paid before delivery.
( at the carpet and at the table )
What is the estimated delivery time?
1. Delivery within Switzerland takes place via A-Post within 1-2 working days
2. International delivery is carried out by the DHL courier service, which takes 4-8 working days depending on the country.
How can I clean the carpet?
DO NOT WASH IN THE WASHING MACHINE!
A handmade rug can be vacuumed regularly like any other rug. Remember to use the flat head of the vacuum cleaner and not the brush head, as this will damage the carpet!
Never steam the carpet!
To remove wet stains, use a paper towel or rag to absorb it. To remove stains, use carpet cleaning foam or lukewarm water with mild soap, wet the carpet with a sponge or cloth, then blot with a paper towel or dry cloth.
Avoid scrubbing the carpet and using chemicals during cleaning, as this will damage the yarns and dissolve the glue that holds the carpet together
Can the Stainless Steel Tumbler be washed in the dishwasher?
- Hand Wash Only
- Do Not Microwave
1.The price of rugs depends on the pattern and size, as well as the shape (round, square, rectangle or cut to shape)
2. Please send a picture
3. Describe the size you want
4. Then we project the sample and check the proportions
after which we can write a price.
What is the estimated time for an custom order?
( at the carpet and at the table )
How is the payment for custom orders?
Payment is made by asking for a 50% deposit before we start the carpet and we will send you pictures and videos when it is finished.
The remaining 50% must then be paid before delivery.
( at the carpet and at the table )
What is the estimated delivery time?
1. Delivery within Switzerland takes place via A-Post within 1-2 working days
2. International delivery is carried out by the DHL courier service, which takes 4-8 working days depending on the country.
How can I clean the carpet?
DO NOT WASH IN THE WASHING MACHINE!
A handmade rug can be vacuumed regularly like any other rug. Remember to use the flat head of the vacuum cleaner and not the brush head, as this will damage the carpet!
Never steam the carpet!
To remove wet stains, use a paper towel or rag to absorb it. To remove stains, use carpet cleaning foam or lukewarm water with mild soap, wet the carpet with a sponge or cloth, then blot with a paper towel or dry cloth.
Avoid scrubbing the carpet and using chemicals during cleaning, as this will damage the yarns and dissolve the glue that holds the carpet together
Can the Stainless Steel Tumbler be washed in the dishwasher?
- Hand Wash Only
- Do Not Microwave